Description : Customer Service Assistant. Company : Narrabri Shire Council. Location : Narrabri NSW
- Start your career with Council
- Fast-paced and varied environment
- $57,261 - $63,363 per annum (plus superannuation)
The Customer Service Team has a permanent full-time opportunity available for an enthusiastic and highly motivated Customer Service professional to join the team. As part of the Customer Service team, you will be the first point of contact for our community, providing efficient, effective and quality customer service in a fast-paced environment. You will have the ability to multi-task, work cohesively as part of a team, share knowledge and skills and build relationships with internal and external customers from diverse backgrounds and age groups.
The position will endeavour to have matters dealt with at the first point of contact and if not achievable, utilise systems, protocols and procedures to ensure an expedient resolution to matters. You will provide professional customer service; including but not limited to:
- Customer (Front Counter/receipting) interactions; on all aspects of Council's operations.
- Call Centre operations and telephone manner.
- Maintaining, capturing and responding to daily requests and distributing requests to relevant Council officers.
- Provide both verbal and in-writing information that is timely, accurate and in accordance with legislation, Council Policy, protocol and procedures.
- Exercising appropriate discretion, sensitivity and maintaining confidentiality at all times (as required).
WHAT WE OFFER
This role offers an opportunity to be welcomed into a supportive and thriving customer service team who are dedicated and prides itself on going that extra mile. In return for your hard work and dedication, you will have access to flexible working hours, ongoing professional development, and competitive remuneration. If this sounds like you please come join a vibrant and progressive Council!
FURTHER ENQUIRES
Enquiries regarding this position should be directed to Terri Leenders, Customer Service Coordinator on (02) 6799 6866.
For further information please refer to the attached Position Descriptions for the Customer Service Assistant.
HOW TO APPLY
Applications will be reviewed as they are received with shortlisting and interviews being carried out soon as practical. Make sure you submit your application as soon as possible to ensure your application does not miss out on being considered for this opportunity.
You will be diverted to our website where you will be requested to complete the selection criteria and attach your resume and cover letter. All correspondence regarding your application status and interview will be forwarded via email.
To apply, simply follow the instructions below:
- Complete the information below as requested
- Click ‘APPLY’
- Attach your resume and cover letter
- Click ‘NEXT’ and ‘CONFIRM’
Please note that all correspondence regarding your application status and interview will be forwarded via email.
Narrabri Shire Council reserves the right to close or withdraw vacancies before the advertised closing date or extend without prior notice.
Narrabri Shire Council is proud to be an equal-opportunity employer. We support difference and thrive on it for the benefit of our employees and community and are committed to celebrating diversity and creating an inclusive environment for all employees.
Narrabri Shire Council is committed to ensuring the health, safety and well-being of all people within our workplace. Please note that the successful applicant will be required to be fully vaccinated with an approved COVID-19 vaccine before commencing employment with Narrabri Shire Council or provide evidence of an authorised medical contraindication.
